Shipping standards
Here at Tiger Lily Plants, I’m committed to being transparent with my customers. I want you to feel confident about what to expect when ordering, so I’ve outlined my shipping standards as part of that commitment to clarity and trust. 🌿
Package identification
On the exterior of every package you’ll find
- Fragile-stickers,
- a Tiger Lily Plants logo sticker, and
- a shipping label, typically generated from Etsy.
Typical package that gets shipped by Tiger Lily Plants.
Package interior
We break down how we package individual plants based on their needs into two categories: draught-tolerant (e.g., Paphiopedilum or lady slipper orchids), and high-humidity (mini orchids, such as Lepanthes).
Every package includes a 40hr heat pack in the Winter months per our shop policies, which I nest near the plants to keep them warm throughout the duration of the shipment.
Draught-tolerant
For draught-tolerant plants, or plants that don’t require high humidity to thrive, are typically rolled in packaging paper and taped with stuffing between the leaves so they don’t bend.
I also take some time to ensure it’s easy to get the plant out. One of my headaches as a buyer over the years has been sellers’ use of tapes and packaging materials that can’t be easily cut or pried open without damaging the plant.
In every package, you’ll find tape tabs with clearly-labeled tabs customers can pull to unravel the packaging (see below photo for an example).
High humidity plants / minis
For high humidity-dwelling plants, such as minis and rare plants, we ship them nested between two cups to retain moisture.
Customer feedback
We welcome and value feedback on our packaging process! I strive to evolve my methods based on customers’ feedback, so please reach out if you have any feedback for us.
store policies